Terms & Conditions
Please read these terms and conditions carefully before using our food delivery service.
Last updated: July 15, 2025
These Terms and Conditions ("Terms") govern your use of the food delivery service operated by Geetha Home Kitchen("we," "our," or "us"), located at 2nd Floor, Breeze Way Apartments, 312, Saibaba Nagar, Pallikaranai, Chennai, Tamil Nadu 600100, India.
By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.
Geetha Home Kitchen provides fresh fruit and healthy food delivery services through flexible monthly subscription plans. Our plan packages and pricing are dynamic and may change over time.
For the latest and complete list of available plans, please visit our Plans page.
By using our service, you agree to:
Account Information
- Provide accurate and complete information
- Maintain the security of your account
- Update information when necessary
- Notify us of any unauthorized use
Delivery Requirements
- Provide accurate delivery address
- Be available during delivery windows
- Provide clear delivery instructions
- Ensure safe delivery location
Prohibited Uses
- Reselling or redistributing our products
- Using the service for commercial purposes
- Providing false or misleading information
- Interfering with service operations
Payment Methods
We accept UPI, cash on delivery, bank transfers, and card payments.
Subscription Billing
- Payment is due at the start of each subscription period
- Subscriptions auto-renew unless cancelled
- Price changes will be communicated 7 days in advance
- Failed payments may result in service suspension
Refunds
Refunds are processed according to our Refund Policy. Quality issues are resolved with immediate replacement or refund.
Delivery Areas
We currently deliver to Downtown, Midtown, Uptown, Westside, and Eastside areas in the city.
Delivery Schedule
- Delivery hours: 08:00 - 20:00
- We deliver all days of the week
- Delivery times may vary due to weather or unforeseen circumstances
- We will attempt delivery up to 3 times
Missed Deliveries
If you miss a delivery, please contact us within 24 hours to reschedule. Repeated missed deliveries may affect your subscription.
Eligibility
Meal leave requests are only available for profiles with active subscriptions. Profiles without active subscriptions cannot apply for meal leaves.
Available Meal Types
You can request leaves for the following meal types:
- Breakfast
- Lunch
- Dinner
- Snacks
Timing Rules for Leave Requests
Important: Please note the following timing restrictions:
Leave Request Guidelines
- Leave requests can be made for multiple dates and multiple meals per date
- Each meal type can only be selected once per date
- Date selection is restricted to today or future dates only
- A valid reason must be provided for each leave request
- Duplicate leave requests for the same profile, date, and meal are not allowed
Processing and Status
- All leave requests are initially marked as "pending"
- Requests are processed based on the timing rules above
- Late requests may be automatically rejected
- You can view the status of your leave requests in your profile
Important Notes
- Leave requests are processed in Indian Standard Time (IST)
- No refunds or credits are provided for missed meals due to late leave requests
- Emergency situations may be considered on a case-by-case basis
- We reserve the right to modify these rules with prior notice
Quality Assurance
- All products are sourced from trusted suppliers
- Fresh preparation daily with quality checks
- Hygienic packaging and handling procedures
- Temperature-controlled delivery when required
Food Safety
- We follow all applicable food safety regulations
- Products should be consumed within recommended timeframes
- Report any quality issues immediately
- We are not liable for issues arising from improper storage
Customer Cancellation
- You may cancel your subscription with 3 days advance notice
- Cancellations can be made by phone or in person
- Refunds for unused days will be processed per our refund policy
- Temporary pauses are available for up to 7 days per month
Service Suspension
We reserve the right to suspend or terminate service for:
- Non-payment of fees
- Violation of these terms
- Abusive behavior toward staff
- Fraudulent activity
Service Limitations
- Service is provided "as is" without warranties
- We do not guarantee uninterrupted service
- Delivery times are estimates, not guarantees
- Product availability may vary
Liability Limits
Our liability is limited to the amount paid for the affected service period. We are not liable for indirect, incidental, or consequential damages.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, strikes, or government actions.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key Points:
- We collect information necessary to provide our services
- We do not sell your personal information to third parties
- You have rights regarding your personal data
- We implement security measures to protect your information
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website or communicated to you directly.
Notification Methods:
- Email notification to registered users
- SMS notification for significant changes
- Posted notice at our business location
- Updated terms on our website
Continued use of our service after changes constitutes acceptance of the new terms.
Applicable Law
These Terms are governed by the laws of Tamil Nadu, without regard to conflict of law principles.
Dispute Resolution
- We encourage resolving disputes through direct communication
- Formal complaints can be filed at our business address
- Legal disputes will be subject to the jurisdiction of Chennai courts
- Mediation may be pursued before litigation
For questions about these Terms and Conditions, please contact us:
Geetha Home Kitchen
Address: 2nd Floor, Breeze Way Apartments, 312, Saibaba Nagar, Pallikaranai, Chennai, Tamil Nadu 600100, India
Phone: +91 9500014634
Business Hours: 08:00 - 20:00
By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.