Geetha Home Kitchen - Fresh Food, Healthy Living

Refund Policy Overview

At Geetha Home Kitchen, we are committed to providing fresh, high-quality food and excellent service. This refund policy outlines the circumstances under which refunds are provided and the process for requesting them.

Quick Summary:

Full refunds for quality issues
Prorated refunds for early cancellations
No refunds for consumed products (unless quality issues)
3-day advance notice required for cancellations

Subscription Cancellations

Advance Notice Requirement

To cancel your subscription, you must provide at least 3 days advance notice before your next billing cycle.

Example: If your subscription renews on the 1st of the month, you must cancel by the 28th of the previous month.

Refund Calculation

Early Cancellation

Refund for unused days
Calculated on a daily basis
Processed within 7-10 business days
Delivery charges non-refundable

Same-Day Cancellation

No refund for current day
Refund for remaining days
Administrative fee may apply
Subject to management approval

How to Cancel

Call Us

+91 9500014634 (08:00 - 20:00)

Visit Us

2nd Floor, Breeze Way Apartments, 312, Saibaba Nagar, Pallikaranai, Chennai, Tamil Nadu 600100, India

Quality Issues & Immediate Refunds

We stand behind the quality of our products. If you receive items that don't meet our standards, we'll make it right immediately.

Qualifying Quality Issues

Immediate Replacement/Refund

Spoiled or rotten fruits
Contaminated food items
Wrong items delivered
Missing items from order
Damaged packaging

Case-by-Case Review

Taste preferences
Ripeness concerns
Size variations
Appearance issues
Temperature concerns

Reporting Process

Important: Report quality issues within 2 hours of delivery for immediate resolution.

Take photos of the issue (if applicable)
Call us immediately at +91 9500014634
Provide your order details and description
Keep the items until we provide instructions

Resolution Options

Immediate Replacement

Fresh items delivered same day

Full Refund

Money back within 24 hours

Account Credit

Credit for future orders

Refund Processing

Processing Timeline

Request Received

Immediate acknowledgment and case number assigned

Review Process

1-2 business days for standard requests

Refund Processing

3-7 business days depending on payment method

Refund Methods

Original Payment Method

UPI: 1-2 business days
Bank Transfer: 3-5 business days
Card Payment: 5-7 business days
Cash: Immediate (in-person)

Alternative Methods

Account credit (immediate)
Cash refund at office
Bank transfer to different account
Adjustment in next billing cycle

Special Circumstances

Medical/Health Issues

If you develop health conditions that prevent you from consuming our products:

Provide medical documentation
Full refund for remaining subscription period
No questions asked policy
Expedited processing (24-48 hours)

Relocation

Moving outside our delivery area:

Prorated refund for unused days
7-day notice preferred
Address verification required
Option to transfer to family/friends

Service Disruption

If we cannot provide service due to circumstances beyond our control:

Automatic refund for affected days
No action required from customers
Notification via SMS/call
Option to extend subscription instead

Non-Refundable Items

The following are generally not eligible for refunds:

Service-Related

Delivery charges (unless service failure)
Setup or registration fees
Convenience charges
Processing fees

Customer-Related

Change of mind after consumption
Missed deliveries (customer unavailable)
Incorrect address provided
Refused deliveries without valid reason

Note: Each case is reviewed individually. We may make exceptions based on specific circumstances and customer history.

How to Request a Refund

To request a refund or discuss your specific situation:

Contact Information

Phone: +91 9500014634

Hours: 08:00 - 20:00

Address:

Geetha Home Kitchen